Privacy Policy
Effective Date: May 15, 2024
Last Updated: December 12, 2025
1. Introduction
Welcome to Claim N Billing (“Company”, “we”, “our”, “us”). We are committed to safeguarding your privacy and protecting your personal and medical information. This Privacy Policy explains what data we collect, how we use it, how it is protected, and what rights you have.
For questions, contact us at isha@claimnbilling.com or 949-969-4397.
2. Information We Collect
2.1 Personal Information You Provide
We collect information when you interact with our website or request our services. This may include:
- Full Name
- Email Address
- Phone Number
- Billing Details
- Medical Information necessary for billing, claim submission, or healthcare-related services
2.2 Automatically Collected Information
When you visit our website, we may collect:
- IP address
- Browser type and settings
- Device information
- Website usage statistics
3. HIPAA Compliance & Protected Health Information (PHI)
Because we provide medical billing and claim management services, we may receive or process Protected Health Information (PHI).
We comply with all HIPAA requirements, including:
- Using PHI only for billing, claims, and permitted healthcare operations
- Maintaining administrative, physical, and technical safeguards
- Signing Business Associate Agreements (BAAs) when required
- Restricting PHI access to authorized personnel
- Securely storing and transmitting PHI
- Not disclosing PHI for marketing or unrelated purposes without written consent
If you suspect a HIPAA violation, contact us immediately.
4. How We Use Your Information
We use your personal and medical information to:
- Deliver and manage billing services
- Submit healthcare claims
- Communicate with you about your account
- Respond to legal and regulatory obligations
- Enhance website functionality and security
- Send marketing communications (when consented)
- Analyze performance and improve services
5. Legal Bases for Processing
We may process data under the following grounds:
- Consent
- Legitimate business interests
- Fulfillment of a contract
- HIPAA-required healthcare operations
- Legal obligations or court mandates
6. Information Sharing
We do not sell your personal information.
We may share data only when:
- Required to complete billing or claim services
- Required by law, subpoenas, or court orders
- You provide explicit consent
- Needed for secure third-party service providers (IT, hosting, compliance tools)
- Required under HIPAA regulations
All third-party partners must comply with privacy and security standards.
7. How We Protect Your Information
We use a combination of security measures, including:
- Encrypted data transmission
- Secure servers and firewalls
- Access control protocols
- HIPAA-aligned compliance procedures
- Regular security testing and staff training
While we strive to protect your data, no system is completely secure.
8. Data Retention
We retain your data only as long as necessary for:
- Service delivery
- Legal and tax obligations
- HIPAA-required records retention
After the retention period, data is securely deleted or anonymized.
9. Your Rights
Depending on your location, you may have the right to:
- Access your personal information
- Request corrections
- Request deletion
- Restrict data processing
- Request data portability
- File a privacy complaint with your local authority
To exercise your rights, email isha@claimnbilling.com.
10. Updates to This Policy
We may update this Privacy Policy periodically. New versions will include a revised date and become effective immediately upon posting.
11. Contact Information
Claim N Billing
isha@claimnbilling.com
949-969-4397
13712 Onkayha Cir, Irvine, CA 92620